Your python.log indicates a possible issue with the New_Tierra map file. What you're reporting is a client-side issue, which makes it harder to pin down what exactly is causing the issue since the base game is stable and working fine for the majority of players. Testers test for bugs that affect a large section of the playerbase, as well as the most commonly reported errors. Making (passive-)aggressive comments does not make a conducive environment, and makes it less likely for people to actually want to help. People here are responding on a voluntary basis. It would help if you made less passive-aggressive comments. I wonder what beta testers do (not everyone) other than playing with premium ships and shooting with premium ammo rather than troubleshooting the game installation and functionality within windows' environment. However, I set the game interface to "windowed mode" and the game doesn't crash anymore. If the problem persists, open up a ticket with Customer Support" and that is a BIG NO NO NO and a waste of time and an insult to users because no one cares after you sent all details and after 6 months you get a stupid misleading script back, my personal experience! I would like to point out one step in the troubleshooting "8. Regarding the troubleshooting setup I met most of the points and especially I posted the relative logs and screen shots, but it appears that no one has a clear idea on what is the cause AND I understand because Windows' environment has too many unpredictable behaviours. With the previous installation (fully updated) when exiting the game and returning to the desktop resulted in my computer freezing while the screen became black, the only solution was to hard reset the computer. The computer is fully updated and it runs several games with no problem what so ever, and I used to play WoW prior to these major update without problems. The installer gave the ok for DirectX so I had no option to download it, meaning it shouldn't be the problem. Have you run through the full troubleshooting setup pinned on this forum? Three things off the top of my head could be causing this error - Not having DirectX 9.0 up to date (and has to be 9.0), C++ Redistributable not up to date, or possible issue with your graphics drivers (make sure SLI/crossfire is turned off).
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